Cape Ann Transportation Authority is a non-profit transit service that offers the convenience of transportation across the Cape Ann area, including additional services to Danvers and Peabody Malls and in Ipswich, Essex and Beverly.
For over 40 years, CATA has served citizens and tourists of Cape Ann and the North Shore, and continues to save money and protect the environment by maintaining the quality and practicality of public transportation.
Offering this convenience to everyone, including special accommodations to the elderly and disabled, CATA is committed to providing the absolute highest standard of public transit to its customers.
The Cape Ann Transportation Authority (CATA) operates its transit service and programs without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Title VI provides that "no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance." Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the CATA.
For more information on the CATA's civil rights program, obligations, procedures and/or to file a complaint, please call 978-283-1886. Written complaint forms are also available:
English: Written complaint forms are available here.
Italian: I moduli di reclamo scritti sono dispponibili qui.
Spanish: Los formularios de quejas por escrito están disponibles áqui .
Portuguese: Os formulários de reclamação por escrito estão disponíveis aqui .
Mail complaint forms to Cape Ann Transportation Authority, Attention: Administrator, 3 Pond Road, Gloucester, MA 01930.
A complaint may also be filed directly with the Federal Transit Administration at : Federal Transit Administration of Civil Rights Region 1, Attention Title VI Program Coordinator, 55 Broadway, 9th Floor, Cambridge, MA 02142
If information is needed in another language, please contact CATA at (978) 283-1886.
Public Hearing for Comment on Proposed Service Standards
CATA Administration & Operations Center
3 Pond Road
Gloucester, MA 01930
Wednesday, April 3, 2019
Public Transportation is available via CATA's Eastern Ave/Green route.
The 15-day comment period will run from Thursday, April 4, 2019 to 4pm on Wednesday April 18, 2019.
Proposed Service Standards-Title VI Program Update 2019
Cape Ann Transportation Authority - Disadvantaged Business Enterprise Goal
Click here to see DBE Goal FFY19-FFY21
Proposed Federal Fiscal Year 2019-2021 Goal
The Cape Ann Transportation Authority (CATA), in accordance with U.S. Department of Transportation Regulations at 49 CFR Part 26, has established a Disadvantaged Business Enterprise (DBE) Participation Goal for Federal Fiscal Year 2019-2021. CATA's goal for DBE Participation for FFY 2019-2021 shall be 2.9% of funds expended in U.S. Department of Transportation assisted contracts.
The goal and description of the methodology used to determine the goal will be available for inspection for 30 days following the date of publication of this notice during normal business hours (8:00am-4:00pm) at CATA's Operations Center located at 3 Pond Road, Gloucester, MA 01930.
CATA and the Department of Transportation will accept comments on the goal for 30 days from the date of publication of this notice. Comments may be sent to DBELO, CATA, 3 Pond Road, Gloucester, MA 01930 or to Civil Rights Officer, Federal Transit Administration, Volpe Center, 55 Broadway, Cambridge, MA 02142 Posted 06/06/18
Regional Transit Plan
CATA has developed a Regional Transit Plan which will aid in improving our local bus service, identifying new markets, and meeting the needs of the Cape Ann community. Click here to see CATA's Regional Plan. CATA welcomes feedback from current and potential customers on the Regional Transit Plan. Comments may be submitted via email to firstname.lastname@example.org or to CATA, 3 Pond Road, Gloucester, MA.
CATA is committed to operating its transportation programs without regard to race,
color, and national origin. Members of the public who would like to receive further information about
CATA’s nondiscrimination policies, or would like to file a complaint against CATA may write to:
Administrator, CATA, P.O. Box 780, Gloucester, MA 01930-0780
© copyright 2013-2021 Cape Ann Transportation Authority