Bag Policy
CATA has a three bag limit to ensure space for all customers on the bus and for safety reasons. Please be respectful of your fellow passengers and abide by this rule.
- Up to Three Bags: You are welcome to bring up to three bags with you on the bus.
- One Trip: You must be able to board and deboard the bus in one trip.
- Size & Safety: Please ensure that your bags are manageable, under your control, and do not block the aisles or take up additional seating.
Small Personal Carts
CATA allows small personal carts on all buses and vans. To ensure a safe and comfortable ride for everyone, please follow these guidelines:
- Keep aisles clear: Carts must be stored out of the aisle. If a cart cannot be fully removed from the aisle, please remove its contents and fold it up.
- Maintain control of your items: Passengers must keep their carts and bags secure at all times.
- Accessibility: If you need assistance boarding or exiting the bus with your cart, you are welcome to request use of the lift.
- Safety first: Bulky items cannot be placed in the aisle, as they may interfere with the safe operation of the vehicle.
Tip Policy
CATA drivers are not allowed to accept tips. CATA is a public service.
Specific Requests
CATA dispatchers and schedulers cannot place a customer on a specific driver’s route nor can they guarantee that a customer will not have a specific driver. If you have concerns about a particular driver, please call the office at 978-283-7916.
Seat Belt Policy
All customers are required by law to wear their seat belt while on the CATA Paratransit vans.
Car Seats
Customers are responsible for providing and securing car seats if required for any children traveling on the vehicle.
GENERAL INFORMATION
- For your safety, do not cross in front of the bus. Let the bus pass and look both ways before crossing street.
- No smoking/vaping, eating or drinking.
- No loud talking, noise or radios
- Offensive behavior will not be tolerated. The offender will be subject to ejection from the bus.
- Pay or show pass upon boarding-exact change is required,
- Appropriate dress, shirt, and shoes required.
- Only caged or service animals allowed.
HOLIDAYS
No bus service or altered service for the following dates:
- New Year’s Day
- Martin Luther King Day † **
- Presidents’ Day † **
- Patriot’s Day † **
- Memorial Day ¥
- Juneteenth † **
- July 4th ¥
- Labor Day ¥
- Columbus Day †
- Veterans’ Day †
- Thanksgiving
- Christmas Day
** The Beverly Shuttle is operational on these holidays.
† CATA will operate on Saturday Service during these holidays including ADA Paratransit Service as appropriate. Call for updated availability.
¥ Seasonal service & limited ADA Paratransit Service available where seasonal service offered. Call for updated availability.
SNOW EMERGENCIES
Reports of bus service interruption due to weather or other emergencies will be broadcast on CATA social media & canntran.com.
BUS ROUTE GUIDES
Bellow are the bus route guides for all of CATA fixed routes, ADA & Dial-&-Ride information, and Summer Services.