CATA's Dial-a-Ride service is a door to door service for persons who are over 60 years of age, and for adults (over 18 years of age) who have a physical, mental or cognitive disability.
Service is available in Gloucester, Rockport, Essex and Ipswich and for organized trips outside Cape Ann. For more information on Dial-A-Ride see brochure here.
To qualify for CATA's Dial-a-Ride service, you must complete a "Dial-a-Ride Application Form" available here or by calling (978) 283-7916. Persons over 60 must present proof of age. Individuals with disabilities must also complete Parts B and C. Part C must be completed by a health care professional who is familiar with your disability.
ADA PARATRANSIT SERVICE
ADA PARATRANSIT ELIGIBITITY
To qualify for CATA's ADA paratransit service, you must complete the "ADA Paratransit Eligibility Application Form" available here or by calling (978) 283-7916. Part C of the application must be completed by a physician, health care professional, or rehabilitation professional familiar with your disability. You may also be required to come to the CATA office for a functional assessment.
ADA APPEAL OUTLINE
If an applicant is informed that they are "conditionally eligible" (i.e., eligible for paratransit only under certain circumstances), or "not eligible," the specific reasons for this determination will be stated in the determination letter. The applicant will also be informed of the process available for appealing the decision.
Applicants are required to provide notice that they wish to exercise his/her right to an appeal hearing, within 60 days of the decision denying or limiting eligibility. This notice should be submitted to CATA's Administrator:
Cape Ann Transportation Authority
Paul F. Talbot, Administrator
3 Pond Road
Gloucester, MA 01930
Appeals will be determined by a professional who specializes in the primary disability of the applicant and who has not been involved in the initial determination. CATA will have on retainer the following professionals to meet applicants, assess all information submitted, and make appeal decisions: the CATA Administrator, a Physician, an Orientation and Mobility (O&M) Specialist, a Psychiatrist, and a Physiatrist or Physical Therapist.
Complaint Policy and Procedure
Dial-A-Ride and ADA customers may submit service comments, complaints, or commendations by telephone to 978-281-8315, ext. 12 or by mail to:
Paul Scanlon, Transit Supervisor
Cape Ann Transportation Operating Company
3R Pond Road
Gloucester, MA 01930
All Dial-a-Ride and ADA comments, complaints or commendations will be responded to within 48 business hours. Customers are encouraged to leave their full name, address and phone number.