The Cape Ann Transportation Authority (CATA) operates its transit service and programs without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Title VI provides that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.” Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the CATA.
For more information on the CATA’s civil rights program, obligations, procedures and/or to file a complaint, please call 978-283-1886. Written complaint forms are also available below.
Discrimination Complaint Form (English)
Formulario de Queja por Discriminación (Spanish)
Formulário de Reclamação por Discriminação (Portuguese)
Modulo di denuncia per discriminazione (Italian)
Mail complaint forms to Cape Ann Transportation Authority, Attention: Administrator, 3 Pond Road, Gloucester, MA 01930.
A complaint may also be filed directly with the Federal Transit Administration at : Federal Transit Administration of Civil Rights Region 1, Attention Title VI Program Coordinator, 55 Broadway, 9th Floor, Cambridge, MA 02142
If information is needed in another language, please contact CATA at (978) 283-1886.